Refund and Returns Policy

Effective Date: July 30, 2026

Thank you for shopping with Nebulas Nasima LLC. We value your satisfaction and strive to provide high-quality clothing and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all tags attached.
  • Be returned in the original packaging whenever possible.
  • Include proof of purchase or the original order confirmation.

Items returned that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Undergarments and intimate apparel
  • Socks (if opened)
  • Swimwear without original hygiene liners
  • Gift cards
  • Final sale or clearance items marked as non-returnable
  • Personalized or custom-made products

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and provide an appropriate solution, which may include a replacement, exchange, or full refund.

Exchange Policy

If you need a different size or color, you may request an exchange, subject to product availability.

If the requested item is unavailable, we may issue a refund or store credit.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days, depending on your financial institution or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product is defective.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost during transit.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Nebulas Nasima LLC

Owner: Nasima Akhter

Business Address:
14208 Pershing Crescent
Jamaica, NY 11435
United States

Business Phone: (929) 783-0387

Personal Phone: (347) 237-8855

Email: nasimaakhter927@gmail.com

Website: https://nebulasnasimallc.com/